Website Privacy Policy

Last Updated: August 10, 2026

Octave Bioscience, Inc. ("Octave," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit octavebio.com (the "Site"), use our services, or otherwise interact with us.

This Privacy Policy does not apply to protected health information ("PHI") that we maintain in our role as a covered entity under HIPAA. For information about how we use and disclose PHI, please review our HIPAA Notice of Privacy Practices.

By using the Site, you agree to the terms described in this Privacy Policy.

1. Information We Collect

A. Information You Provide to Us

Contact information such as your name, email address, phone number, mailing address, organization, or job title.
Inquiry information you submit through forms on the Site, including the reason for your inquiry and any notes you choose to include.
Insurance and demographic information when you inquire about eligibility or financial assistance.
Consent records, including your opt-in to email and text message communications.
Other information you choose to provide directly to us.

B. Information Collected Automatically

When you visit the Site, we may automatically collect:

Device information, including IP address, browser type, and operating system.
Usage data, including pages viewed, links clicked, referring website, and time spent on the Site.
Information collected through cookies and similar technologies. See Section 4.

C. Information from Third Parties

We may receive information about you from:

Advertising, analytics, and marketing technology partners.
Healthcare professional data sources, including publicly available provider directories and registries.
Public or commercially available sources.
Healthcare providers or partners who refer you to us, where permitted by law.

2. How We Use Your Information

We may use your information to:

Provide, maintain, and improve our Site and services.
Respond to inquiries and service requests, including questions about testing, results, billing, ordering, and preliminary eligibility or financial assistance qualification.
Send you text messages related to your inquiry or service request, where you have opted in. See Sections 5 and 6.
Communicate with you about Octave products, services, and events, where you have opted in.
Analyze trends, track usage, and conduct research to improve our offerings.
Support marketing, advertising, and promotional efforts.
Comply with legal obligations and protect the rights and safety of Octave and others.

We do not sell personal information.

3. How We Share Your Information

We may share your information with:

Service providers who perform services on our behalf, such as analytics providers, hosting providers, customer relationship management platforms, text messaging providers, and marketing partners.
Business partners in connection with joint activities or events, such as educational programs.
Professional advisors, such as attorneys and auditors.
Regulatory or law enforcement entities, when required by law.
Other parties in connection with a merger, acquisition, financing, or sale of company assets.

We contractually restrict these parties from using personal information for purposes other than those described in this Policy.

Mobile information and text messaging consent are treated differently. See Section 5.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enable Site functionality.
Understand how visitors use our Site.
Improve user experience.
Support marketing and analytics, including targeted advertising.

You can adjust your browser settings to refuse cookies, though doing so may limit certain Site features.

5. Mobile Information and Text Messaging

No mobile information will be shared or sold to third parties or affiliates for marketing or promotional purposes. All categories outlined in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.

End users may opt out of receiving further messages at any time by replying STOP, or request additional information by replying HELP. Message frequency may vary. Message and data rates may apply.

6. Messaging Terms and Conditions

By opting in, you consent to receive SMS messages from Octave Bioscience, Inc. Depending on your selection, you may receive messages related to:

General communication: responses to your inquiry and follow-up regarding your question or service request.

Message frequency

Message frequency may vary.

Message and data rates

Standard message and data rates may apply, depending on your mobile carrier plan.

Opting out

You may opt out of receiving SMS messages at any time by replying STOP to any SMS message you receive from us. After you send STOP, you will receive a confirmation message and no further SMS messages will be sent to your number.

Help and support

For assistance with our SMS service, reply HELP to any SMS message, or contact us:

Phone: 650-459-0942, Monday–Friday, 9 AM – 5 PM ET

Email: support@octavebio.com

Octave Bioscience, Inc.

1440 O’Brien Drive, Suite B, Menlo Park, CA 94025

7. Your Choices

You may:

Opt out of marketing emails by clicking "unsubscribe" in any communication.
Opt out of text messages by replying STOP to any message you receive from us.
Disable cookies in your browser settings.
Contact us to request access to, correction of, or deletion of your personal information.

8. Data Security

We use administrative, technical, and physical safeguards designed to protect information. No system is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including to provide services, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Retention periods vary by the type of information and the purpose for which it was collected.

10. Links to Other Websites

Our Site may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites.

11. Children’s Privacy

The Site is not intended for children under 16, and we do not knowingly collect personal information from children under 16. If you believe a child under 16 has provided us with personal information, contact us using the information in Section 14 and we will take steps to delete it.

12. California Privacy Rights

If you are a California resident, you have the following rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act:

Right to know what personal information we collect, use, disclose, and share.
Right to access the personal information we have collected about you.
Right to correct inaccurate personal information.
Right to delete personal information we have collected from you, subject to certain exceptions.
Right to opt out of the sale or sharing of personal information. Octave does not sell personal information.
Right to limit the use and disclosure of sensitive personal information.
Right to non-discrimination for exercising your privacy rights. We will not deny you services, charge you a different price, or provide a different level of service because you exercised these rights.

To exercise these rights, contact us using the information in Section 14. We will verify your identity before responding and will respond within the timeframes required by law. You may designate an authorized agent to make a request on your behalf.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new "Last Updated" date. Material changes will be communicated as required by applicable law.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us: